Step 1
eID Viewer update
Step 2
Pin code and certificates check
Step 3
Installation of Mozilla Firefox
Step 4
Installation of eID Belgium add-on
Step 5
Configuring your antivirus software
Step 1
eID Viewer update
Step 2
Pin code and certificates check
Step 3
Installation of Mozilla Firefox
Step 4
Installation of eID Belgium add-on
Step 5
Configuring your antivirus software
If your card cannot be read, check if the card reader is properly plugged and if the card is properly inserted into the reader, or try with another identity card or another card reader.
If the problem remains, please contact the Population Department of your municipality.
Tick the box “Always validate certificate trust”
The two certificates, that is to say “Authentication” and “Signature”, have to appear in green with the trust notification “Trusted”.
If it is not the case, you have to go to your Municipality’s Population Department in order to correct your card certificates