www.belgium.be Logo of the Belgian government

Étape 1
eID Viewer update

Étape 2
Pin code and certificates check

Étape 3
Configuring your antivirus software

Étape 4 (Optional)
Installation of Mozilla Firefox

Étape 5
Installation of eID Belgium add-on

eID Common Solutions For Windows

For Windows 11/10/8.1

Then launch Microsoft Edge (with windows 10 and above) and follow step 3 if necessary.
Still having problems? Continue to step 4.

Step 3 : Configuring your antivirus software

If you have as antivirus Avast, BitDefender, Kaspersky, AVG, Sofos or Nod32, please follow this procedure, If you have parental controls, please turn them off.

Are you experiencing a problem when you change your Eid card via Firefox?

The procedure to remove the default identification certificate is here (page not available in English)