Using Mozilla Firefox is the best solution for reading the ID card.
Since April 18th 2016 the URBAIN application changed its login system for the external users. URBAIN will from now on use the application
« Ma gestion des rôles eGov » of Fedict.
You must choose to sign in on behalf of the enterprise
If an error occurs, please follow this procedure .
As (main) registered access manager you can grant to the local civil servants a role for the URBAIN application via the application ‘Ma gestion des rôles eGov’.